This one-hour online course provides students an overview of identifying the needs of a new client in the sales process.
Are you asking the right questions to identify your clients’ needs? This course focuses on the art of active listening and effective questioning in order to identify those needs. After taking this course students should be able to discuss open ended and close ended questions, and identify the difference between the two. Students will also be able to identify the six principles of selling.
What to Expect in the Online Course:
The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course. The presentation includes text,audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.
NOTE: Not all state regulatory agencies allow online courses for licensing or CEUs. Please check with your licensing agency prior to taking this course for licensing.
If the student has completed less than ¼ of the course and a request is made to cancel, a refund is available less a 25% administrative fee. Students may choose to transfer their funds to another ESA/NTS provided course if less than ¼ the course has been completed. Transfers will not be issued until the class materials, including the course manual, is returned in like new condition to ESA/NTS. Fund transfers cannot be made to non-ESA/NTS courses due to the varied payment terms established by the Training Providers. Cancellation requests made beyond one-quarter through the course will not be refunded or transferred.
Course Learning Objectives