Troubleshooting, Service and Maintenance - ONLINE


PRICE: $285 for members (enter member discount code on purchasing screen)/ $385 non-members.  

MATERIALS: Price includes 400-page Digital Manual. If you wish to receive a printed and shipped version of the manual you will also need to add this product to your cart (Additional cost of $30 plus shipping). 

TESTING:  Please be aware that if you need to use this course for licensing or towards one of ESA’s certifications you will need to take the TSM proctored exam with one of our testing providers. Tests are open book, allowing the usage of the course manual. Web-based testing is available and you will need a web camera and microphone. If you do not have the equipment for web based testing you will need to visit an in-person testing facility. Please note that you must purchase a hard copy of the manual as ebooks are not permitted for in-person testing. For more details on arranging and scheduling a proctored exam please visit the Proctored Exam information page.

DESCRIPTION: This 14-hour course, followed by a two-hour examination, focuses on the service, repair, testing, inspection and preventative maintenance aspects of today’s electronic security systems. Troubleshooting, Service and Maintenance offers dealers/integrators an additional revenue stream and the potential for significant profits through these additional services.  This course is ideal for individuals seeking to expand their knowledge on the proper procedures to service, repair and maintain intrusion, fire, video surveillance and access control systems and covers the fundamentals of troubleshooting as well as specific troubleshooting procedures for today’s systems. The course includes reference material from NFPA 70, NFPA 72, and NFPA 730/731 covering the proper test and inspection procedures of these systems.

What to Expect in the Online Course: The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, graphics, videos and activities to help you absorb the information presented. Each module is concluded by a knowledge checkpoint quiz to make sure you have understood the core concepts presented.  The course ends with a comprehensive assessment test that you must past with a 80% or greater to complete the course.  Your time will be tracked in the course and you must spend 14 hours interacting with the course materials before you will granted a course completion.

LICENSING: Not all state regulatory agencies allow online courses for licensing. Please check with your licensing agency prior to taking this course for licensing. 

Who should attend: Technical staff

14 hours
Must spend 14 hours in online course, complete the online assessment, and pass the proctored final exam.

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Detailed Course Outline:

Certifications available: Individuals holding a Certified Alarm/Security Technician - Level I certification for a minimum of 24 months and who successfully complete the Advanced Intrusion Systems course, the Fire Alarm Installation Methods course and the Troubleshooting, Service and Maintenance course are eligible for certification as a Certified Service Technician (CST).

Why Troubleshooting, Service and Maintenance?

  • Increases the efficiency and effectiveness of service professionals by teaching essential concepts and methods.
  • The first and only course of its kind, focused on the service function.
  • Designed to help make one of the key profit engines of an installation company more productive.

Subject Areas:

  • Troubleshooting mindset
  • Preparation
  • Test equipment
  • Basic circuit troubleshooting
  • Panels & power supplies
  • Burglar alarm and fire alarm devices
  • Communications and notification
  • Closed circuit tv (CCTV)
  • Electronic access control
  • Maintenance and inspections