Troubleshooting, Service and Maintenance - ONLINE


PRICE: $300 for members (enter member discount code on purchasing screen)/ $400 non-members.  

Price includes 400 page manual and proctored exam that must be taken with a pre-approved testing facility.

This 14-hour course, followed by a two-hour examination, focuses on the service, repair, testing, inspection and preventative maintenance aspects of today’s electronic security systems. Troubleshooting, Service and Maintenance offers dealers/integrators an additional revenue stream and the potential for significant profits through these additional services.  This course is ideal for individuals seeking to expand their knowledge on the proper procedures to service, repair and maintain intrusion, fire, video surveillance and access control systems and covers the fundamentals of troubleshooting as well as specific troubleshooting procedures for today’s systems.

The course includes reference material from NFPA 70, NFPA 72, and NFPA 730/731 covering the proper test and inspection procedures of these systems.

Please be aware that if you need to use this course for licensing or towards one of ESA’s certifications you will need to take the TSM proctored exam with a pre-approved testing facility. For more details on arranging and scheduling a proctored exam please visit the Proctored Exam information page.

What to Expect in the Online Course:

The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, graphics, videos and activities to help you absorb the information presented. Each module is concluded by a knowledge checkpoint quiz to make sure you have understood the core concepts presented.  The course ends with a comprehensive assessment test that you must past with a 70% or greater to complete the course.  Your time will be tracked in the course and you must spend 14 hours interacting with the course materials before you will granted a course completion.

Who should attend: Technical staff

NOTE:  Not all state regulatory agencies allow online courses for licensing.  Please check with your licensing agency prior to taking this course for licensing.

Once your registration has been processed you will receive a training manual via ground service delivery. Your manual will arrive within 3-5 business days. If you do not receive your manual within that time please contact NTS at 866.447.1689 or

14 hours
Must spend 14 hours in online course, complete the online assessment, and pass the proctored final exam.

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Detailed Course Outline:

Certifications available: Individuals holding a Certified Alarm/Security Technician - Level I certification for a minimum of 24 months and who successfully complete the Advanced Intrusion Systems course, the Fire Alarm Installation Methods course and the Troubleshooting, Service and Maintenance course are eligible for certification as a Certified Service Technician (CST).

Why Troubleshooting, Service and Maintenance?

  • Increases the efficiency and effectiveness of service professionals by teaching essential concepts and methods.
  • The first and only course of its kind, focused on the service function.
  • Designed to help make one of the key profit engines of an installation company more productive.

Subject Areas:

  • Troubleshooting mindset
  • Preparation
  • Test equipment
  • Basic circuit troubleshooting
  • Panels & power supplies
  • Burglar alarm and fire alarm devices
  • Communications and notification
  • Closed circuit tv (CCTV)
  • Electronic access control
  • Maintenance and inspections