Troubleshooting, Service, and Maintenance CEU Series


PRICE: $120 for members (enter member discount code on purchasing screen)/ $220 non-members.  

This six-hour online course provides students an overview of troubleshooting, maintenance and inspection techniques for the following: panels and power supplies, intrusion alarm devices, fire alarm devices, closed circuit video systems, communication and notification devices. It is important to remember that maintenance, inspections and testing all have uniquely different legal definitions. Regular testing and inspection of fire alarm system equipment, systems, and fire safety control functions is required by Code for both new and existing systems.

What to Expect in the Online Course:

The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

WA-Washington State Department of Labor & Industries - Electrical Board

6 hours
Must spend 6 hours in class

Add to Cart

Detailed Course Outline:

After completing this course you should be able to:

  • Explain the most common problems and how frequently they occur.
  • Identify specific corrective actions to take based on the state of the output at the monitor.
  • Describe a simple problem resolution procedure.
  • Describe a ground loop, testing procedures, and ground loop isolation transformers.
  • Explain how to test for proper termination.
  • Identify current and past communication methods.
  • Describe digital communications equipment.
  • Explain common DACT problems, tests and solutions.
  • Describe cellular communication problems, tests and solutions.
  • Explain network communication, problems, tests and solutions.
  • Explain the components of a fire/life safety alarm system and how they interrelate.
  • Describe how to troubleshoot fire panels, NAC, power supplies and other components of a system.
  • Identify how to troubleshoot powered and non-powered devices typical to a fire/life safety alarm system.
  • Identify common troubleshooting issues for intrusion panels
  • Define troubleshooting symptoms, problems, and solutions for all 3 methods of connecting devices to the panel
  • Identify troubleshooting methods for burglar system components
  • Explain troubleshooting symptoms, problems, and solutions for both powered and non-powered devices.
  • Using a manufacturer’s specification sheet read and interprets the manufacturer’s specifications (voltage, permissible load, etc.).
  • Using the NTS worksheet (found in the NTS Dictionary) and the manufacturer’s specifications, the student will be able to determine the minimum size power supply needed.
  • Using an NTS worksheet and the manufacturer's specifications, the student will be able to calculate the size battery needed for a system to operate for specified number of hours (4, 24, 60, and 72) without primary power.
  • Using the NTS worksheet and manufacturer’s specifications, the student will be able to calculate the size battery needed for a system to operate without primary power as required by NFPA and UL requirements.
  • Select the proper transformer for power supply as well as install and wire the transformer.
  • After determining the proper battery, list reasons for its failure for a given system.
  • Describe the difference between the terms, maintenance, service and inspection
  • Explain the NFPA code requirements for testing methods, and frequencies
  • Identify check lists designed to aid testing and inspections
  • Describe manufacturer specific functional testing of specific