Troubleshooting Intrusion Alarm Devices CEU



In our stance with the industry during the Covid-19 crisis, we are offering select CEU courses free of charge to extend the opportunity for the industry to learn new topics and to work toward certification or licensing while many may have reduced workloads. Other courses that are free include Job Safety RemindersTroubleshooting Panels & Power SuppliesMethods to Reduce False Alarms, Codes and Standards Refresher, and Asking the Right Questions to Identify Your Client's Needs

This one-hour online course provides students an overview of the types of panels and communication methods, burglar system components, powered devices and non-powered devices.

After completing this course you should be able to:

  • Identify common troubleshooting issues for intrusion panels
  • Define troubleshooting symptoms, problems, and solutions for all 3 methods of connecting devices to the panel
  • Identify troubleshooting methods for burglar system components
  • Explain troubleshooting symptoms, problems, and solutions for both powered and non-powered devices


What to Expect in the Online Course:

The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.


State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

NC-North Carolina Department of Public Safety: Alarm Systems Licensing Board (NC DPS-ASLB)

NJ-State of New Jersey: Division of Consumer Affairs

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

TN-Tennessee Department of Commerce and Insurance: Alarm Systems Contractors Board

WA-State Department of Labor & Industries - Electrical Board. IMPORTANT: To get credit for this course in WA, it must be taken as part of the following bundle:

1 hour
Must spend 1 hour in class

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Detailed Course Outline:


  • What is an Alarm System?
    • Control Panel

  • Types of Panels and Communication Method
    • Types of Panels
    • Conventional Integrated
    • Conventional Modules
    • Addressable
    • Wireless
    • Hybrid
    • Types of Panels based on method of communication
    • Hardwire
    • Wired
    • Battery Powered Transmitters
    • Supervision
    • House Codes
    • Wireless – Pros and Cons
    • Premise wireless (RF) systems
    • Line Carrier
    • Wired vs Wireless vs Line Carrier
    • Components of typical panel
    • Memory
  • Burglar System Components
    • Burglar system components
    • Input modules troubleshooting
    • Output modules troubleshooting
    • Multiplexing modules troubleshooting
    • Audible devices troubleshooting
    • Keypad troubleshooting
    • Input devices
  • Powered Devices
    • Active Sensors
    • Passive Sensors
    • Passive InfraRed (PIR) Sensor
    • Characteristics of PIR
    • Short range PIR patterns
    • PIR curtain pattern
    • Long range PIR pattern
    • Medium range PIR patterns
    • Ceiling patterns
    • What the PIR sees
    • PIR sensor troubleshooting
    • Masking kit Fresnel lens
    • PIR sensor troubleshooting
    • Outdoor microwave
    • Microwave troubleshooting
    • Photoelectric Beam
    • Single Beam
    • Dual Beam Technology
    • Photoelectric beam troubleshooting
    • Combined Technology
    • Detection pattern
    • Intruder path
    • Troubleshooting combined technology
  • Old Technology
    • Ultrasonics
    • Stress Sensors
    • Shock or vibration detectors
    • Troubleshooting shock or vibration sensors
    • 3 methods of glass break detection
    • Types of glass
    • Consider ambient noise and vibration in the environment
    • Acoustics affected by hardness of the room
    • Piezoelectric  and Piezoelectric: On Glass
    • Acoustic glass break detectors
    • Standard, Dual Frequency, Three Frequency, Multiple Frequency and Dual Microphone Detectors
    • Old Technology: Foil
  • Non-Powered Devices
    • Contacts
    • Normally Open contacts
    • Magnetic Reed Switch
    • Contact Gaps
    • Balanced Magnetic Reed Switch
    • Mechanical Switches
    • Troubleshooting magnetic reed switch
  • Personal Assistance Devices
    • Personal Assistance Devices
    • Touchpad activated
    • Foot Rail
    • Money Clip
    • Pressure Mat
    • Emergency, Duress or Holdup
    • Portable duress sensors