I recently heard from an ESA Member that they came very close to losing their most cherished technician. The tech was being wooed away by a competitor who was offering more money. The member company was able to...
My son plays video games, to an obsessive level. He has a whole unit of friends that he plays with, and they have so much fun – if they aren’t yelling at each other, they are laughing their heads off. With all this said, I am sure...
This collection of courses provide broad training and information needed for sales agents to successfully develop proposals for a variety of different systems, help meet their clients’ specific needs, and close sales. Some of the courses focus...
Recently I had to have a serious conversation with my son about who he accepts as friends on the X-Box. Turns out he was playing and chatting with complete strangers. I was completely shocked as he is extremely...
Recently one of my Dad’s Facebook posts caught my attention as it was titled, “It’s Time to Bring Back Shop Class”. I think it, and others like it, are making the rounds pretty consistently on social media. Turns out...
I have a confession: I love watching the NCAA March Madness Tournament … not because I am some huge basketball fan, but mainly because of the excitement and the ability for an underdog team to get a huge win. Watching these young athletes pour their...
This month marks my eighth year working for ESA. Looking back over these years, I find myself reflecting on all that I have learned — and it is substantial! I entered the industry knowing nothing about the electronic security or life safety fields, but after working alongside so...
Soft skills are difficult to measure — and they are never really mastered. People tend to learn soft skills over time and adapt them to fit a situation. Hard skills, on the other hand, are concrete skills that...
The field of education and training has its own alphabet soup of acronyms, and one of the most powerful, in my opinion, is the acronym LMS: Learning Management System. Get ready; you are going to hear a lot...
ESA’s Certification program has been evolving since the early 2000s. It started with the flagship Certified Alarm Technician Level I program and has now grown to include 12 certification tracks that include intrusion, fire, integration, video and sales...