Civility in the Workplace CEU

$105.00

PRICE: $60 for ESA members/ $105 for non-members (NOTE: Membership will be validated post purchase)

Course Description

This three-hour course will help participants address the growing problem of incivility in the work setting. This course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

What to Expect in the Online Course:

The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

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Length:
3 hour
Time:
Must spend 3 hours in class

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Detailed Course Outline:

Course Learning Objectives

  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.