Creative Problem Solving CEU

$70.00

PRICE: $50 for ESA members/ $70 for non-members (NOTE: Membership will be validated post purchase)

Course Description

This two-hour course will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day.

What to Expect in the Online Course:

The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

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Length:
2 hour
Time:
Must spend 2 hours in class

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Detailed Course Outline:

Course Learning Objectives

  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem-solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea-generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements