Customer Support CEU

$70.00

PRICE: $50 for ESA members/ $70 for non-members (NOTE: Membership will be validated post purchase)

Course Description

This is a two-hour course on customer support. Technology is always changing – and always improving.  Once customer support was only offered by calling a 1-800 number and talking to someone over a line.  But these days, customer support can be done over a variety of methods, including text messages and webchats.  Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

What to Expect in the Online Course:

The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

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Length:
2 hour
Time:
Must spend 2 hours in class

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Detailed Course Outline:

Course Learning Objectives

  • Define customer support
  • Know the different venues for customer support
  • Recognize the challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support