Handling a Difficult Customer CEU

$70.00

PRICE: $50 for ESA members/ $70 for non-members (NOTE: Membership will be validated post purchase)

Course Description

This is a two-hour course on how to handle difficult customers. At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others.  

What to Expect in the Online Course:

The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

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Length:
2 hour
Time:
Must spend 2 hours in class

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Detailed Course Outline:

Course Learning Objectives

  • Cultivate a positive attitude 
  • Manage internal and external stress 
  • Develop abilities to listen actively and empathize 
  • Build a rapport with customers in person and over the phone 
  • Understand the diverse challenges posed by customers 
  • Develop strategies to adapt to challenging circumstances