Methods to Reduce False Alarms CEU



In our stance with the industry during the Covid-19 crisis, we are offering select CEU courses free of charge to extend the opportunity for the industry to learn new topics and to work toward certification or licensing while many may have reduced workloads. Other courses that are free include Job Safety RemindersTroubleshooting Panels & Power Supplies, Codes and Standards RefresherTroubleshooting Intrusion Alarm Devices, and Asking the Right Questions to Identify Your Client's Needs

This 1-hour (1 CEU credit) online CEU course is designed to expand and refresh your knowledge in the reduction of false alarms by following proper standards and procedures.

Course Description

There are many components to reducing false alarms and solutions that are easy to implement. ESA recommends all those involved in the industry to learn more about reduction efforts.

What to Expect in the Online Course:

The course is delivered using a presentation style that is built off the exact same content covered in our instructor led course.  The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end which you will be required to pass with a 70% or greater to complete the course.  

NOTE:  Not all state regulatory agencies allow online courses for licensing or CEUs.  Please check with your licensing agency prior to taking this course for licensing.

State Approvals:

AL-Alabama Electronic Security Board of Licensure (AESBL)

LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)

Louisville, KY-Louisville Metro Police Department (LMPD)

MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division

NC-North Carolina Department of Public Safety: Alarm Systems Licensing Board (NC DPS-ASLB)

NJ-State of New Jersey: Division of Consumer Affairs

TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)

TN-Tennessee Department of Commerce and Insurance: Alarm Systems Contractors Board

WA-State Department of Labor & Industries - Electrical Board. IMPORTANT: To get credit for this course in WA, it must be taken as part of the following bundle:


1 hour
Must spend 1 hour in class

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Detailed Course Outline:

Course Learning Objectives

  • Explain the history of false dispatches and typical factors that represented the problem. 
  • Describe how to plan a program to reduce false alarm dispatches and how to measure success.
  • Identify the aspects of Enhanced Call Verification and of a CP-01 listed panel.
  • Explain how end-user error impacts false alarm instances and what can be done to prevent it.