This two-hour online course provides students an overview of how to use soft skills, communication, teamwork, problem-solving, time management, self-confidence, self-awareness, and negotiation tactics when dealing with individuals in the workplace, as well as with customers.
- Discuss how soft skills are important to success in the workplace, understand the 10 key soft skills.
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions, appreciate yourself and others
- Improve effectiveness
- Discuss the High-Performance Emotions that could affect the way you communicate
- Learn how to be mindful with your customer
- Learn the negotiation basics to help you when dealing with customers.
What to expect in this course: The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end, which you will be required to pass with a 70% or greater to complete the course.


