Troubleshooting Service and Maintenance/ August 6-8, 2025 / NY/ NYELSA

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Course Length: 16 Hours

This is an ESA National Training School Course, sold by a third-party partner.

Description

State Approvals/Licensing Specifics

ESA Certification

Cancellation Policies

INCLUDED IN THIS PURCHASE

An e-manual and proctored exam with a pre-approved testing facility is included in this purchase. Prefer print? Add the course’s printed manual to your cart.

COURSE DESCRIPTION

This is an ESA National Training School Course, sold by a third-party partner

You will be sent to third party re-seller for course payment and registration.

This course, followed by a two-hour examination, focuses on the service, repair, testing, inspection and preventative maintenance aspects of today’s electronic security systems. Troubleshooting, Service and Maintenance offers dealers and integrators an additional revenue stream and the potential for significant profits through these additional services. This course is ideal for individuals seeking to expand their knowledge on the proper procedures to service, repair and maintain intrusion, fire, video surveillance and access control systems and covers the fundamentals of troubleshooting as well as specific troubleshooting procedures for today’s systems. The course includes reference material from NFPA 70, NFPA 72, and NFPA 730/731 covering the proper test and inspection procedures of these systems.

Why Troubleshooting, Service and Maintenance?

Increases the efficiency and effectiveness of service professionals by teaching essential concepts and methods
The first and only course of its kind, focused on the service function
Designed to help make one of the key profit engines of an installation company more productive

Topics Explored

Troubleshooting mindset
Preparation
Test equipment
Basic circuit troubleshooting

Panels & power supplies
Burglar alarm and fire alarm devices
Communications and notification

Closed circuit television (CCTV)
Electronic access control
Maintenance and inspections

What to expect in this course: This is a live intructor-led class that is held virtually. This course will allow you to get the full benefit of a live instructor teaching a course without the travel time or expense. You are able to interact with the instructor and ask questions all from the comfort of your home or office. In order to participate, you are required to have the following equipment:

Computer or tablet with high-speed internet
Webcam (Daily attendance will be taken and the instructor must have a visual of you during the entire class)
Full audio via phone or computer (Computer audio requires a microphone)
Quiet place to access the online course that provides little to no distractions.

Please be aware that if you need to use this course for licensing or towards one of ESA’s certifications you will need to take the proctored exam with a verified proctoring service. Once you complete the course, you will be provided instructions on where and how to take your proctored exam. Please notify us if you do not receive this email in 2 business days. The exam will be open book, using your course manual and is compiled of 50 multiple choice questions. You must pass the exam with a 70% or higher. You will have six months to successfully complete the exam process.

Who Should Attend? Technical staff

State Approvals/Recognition

ESA Certifications

This course is included in the certification curriculum track for:

ESA Certified Service Technician (CST)

Online Courses:

If the student has completed less than ¼ of the course and a request is made to cancel, a refund is available less a 25% administrative fee. Students may choose to transfer their funds to another ESA/NTS provided course if less than ¼ the course has been completed. Transfers will not be issued until the class materials, including the course manual, is returned in like new condition to ESA/NTS. Fund transfers cannot be made to non-ESA/NTS courses due to the varied payment terms established by the Training Providers. Cancellation requests made beyond one-quarter through the course will not be refunded or transferred. Refunds should be expected within thirty days of receipt of returned materials.

Live In-Person and Virtual Courses

Provider Cancellation Policy: Training Providers may cancel a class with at least 5 calendar days’ notice to pre-registered students. Classes may be cancelled without advance notice due to weather conditions or other unforeseeable emergencies. The Training Coordinator determines the conditions that constitute an emergency. All monies paid to the Training Provider for a class that is cancelled shall be fully refunded within 14 business days of the cancellation notice. Students may choose to have their monies credited towards another scheduled class. Students should contact the Training Provider for additional terms and conditions regarding their refund policy. Student Cancellation Policy: If a student cancels an ESA National Training School course more than seven days prior to the class, a refund, less a 25% administrative fee, will be issued. In lieu of canceling, a student can opt to transfer their funds to a future course. There are no refunds or transfers permitted within seven days before the class.

Returns should be sent to: Attn: PO Box 610605 Dallas, TX 75261

Returned items should include a letter regarding the nature of the return, include the student’s name, telephone number and email address.

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