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12 Hour CEU Bundle – Service & Safety Focused
$336.00
Course Length: 12 hours
Need 12 hours of CEU credits relating to electronic security customer service and safety? Then this is the course for you! Access to the courses are sequential and once the first class is completed you will automatically be registered and given access to the second course.
What to expect in these courses: The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. These courses include a short quiz at the end of each, which you will be required to pass with a 80% or greater to complete the course.
NOTE: When purchasing a bundle, make sure that you have not taken any of the courses during your current 2 year renewal cycle.
Ready to take your electronic security customer service and safety course? Just click, “add to cart.”
courses in this bundle include:
Basics of Customer Service - 3 hours
This online course provides students with communication skills, customer service skills and tips to deal with handling difficult customers. MORE
Codes and Standards Refresher, with NEC - 2 hours
This course is designed to expand and refresh students’ knowledge of the codes and standards that provide regulation and guidance for the electronic security and life safety industry. MORE
Customer Support - 2 hours
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. MORE
Handling a Difficult Customer - 2 hours
At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. MORE
Job Safety and False Alarm Reduction - 2 hours
Job safety should be the first concern of every technician. With the implementation of safe working practices and common sense, you can lessen or eliminate these unfortunate incidents. MORE
Life Safety and Occupancies - 1 hour
This course is designed to provide information on life safety and occupancies. We’ll review information about the following occupancies: assembly, education, daycare, hotel and motel, and health care. MORE
State Approvals/Recognition
State approvals for individual courses in this bundle include:
All courses approved by the following (exceptions noted)
AL-Alabama Electronic Security Board of Licensure (AESBL)
CA-Approved through WBFAA. Must submit through WBFAA, conversion fees apply.
LA-Louisiana Office of the State Fire Marshal: Life Safety & Property Protection Advisory Board (LSPPA)
KY, Louisville-Louisville Metro Police Department (LMPD)
MS-Mississippi Office of the State Fire Marshal: Electronic Protection Systems Division
TX-Texas Department of Public Safety: Private Security Bureau (TX DPS-PSB)
Online Courses:
If the student has completed less than ¼ of the course and a request is made to cancel, a refund is available less a 25% administrative fee. Students may choose to transfer their funds to another ESA/NTS provided course if less than ¼ the course has been completed. Transfers will not be issued until the class materials, including the course manual, is returned in like new condition to ESA/NTS. Fund transfers cannot be made to non-ESA/NTS courses due to the varied payment terms established by the Training Providers. Cancellation requests made beyond one-quarter through the course will not be refunded or transferred. Refunds should be expected within thirty days of receipt of returned materials.Live In-Person and Virtual Courses
Provider Cancellation Policy: Training Providers may cancel a class with at least 5 calendar days’ notice to pre-registered students. Classes may be cancelled without advance notice due to weather conditions or other unforeseeable emergencies. The Training Coordinator determines the conditions that constitute an emergency. All monies paid to the Training Provider for a class that is cancelled shall be fully refunded within 14 business days of the cancellation notice. Students may choose to have their monies credited towards another scheduled class. Students should contact the Training Provider for additional terms and conditions regarding their refund policy. Student Cancellation Policy: If a student cancels an ESA National Training School course more than seven days prior to the class, a refund, less a 25% administrative fee, will be issued. In lieu of canceling, a student can opt to transfer their funds to a future course. There are no refunds or transfers permitted within seven days before the class.Returns should be sent to: Attn: PO Box 610605 Dallas, TX 75261
Returned items should include a letter regarding the nature of the return, include the student’s name, telephone number and email address.
12 Hour CEU Bundle – Ser... $336.00
