This course is designed to expand and refresh your knowledge in the reduction of false alarms by following proper standards and procedures. There are many components to reducing false alarms and solutions that are easy to implement. ESA recommends all those involved in the industry to learn more about reduction efforts.
- Explain the history of false dispatches and typical factors that represented the problem.
- Describe how to plan a program to reduce false alarm dispatches and how to measure success.
- Identify the aspects of Enhanced Call Verification and of a CP-01 listed panel.
- Explain how end-user error impacts false alarm instances and what can be done to prevent it.
What to expect in this course: The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end, which you will be required to pass with a 70% or greater to complete the course.