This two-hour course will help participants understand what diversity is about, and how they can help create a more diverse world at work and home. With the world becoming more mobile and diverse, diversity has taken on new importance in the workplace.
Explain the definition, terms and history of diversity
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Understand and respond to personal complaints, and develop a support system to manage the resolution process
List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
What to expect in this course: The presentation includes text, audio, graphics, videos and activities to help you absorb the information presented. This course has a short quiz at the end, which you will be required to pass with a 70% or greater to complete the course.